Vuna Exchange is building an exclusive advisory layer for seasoned CX professionals. Help UK businesses and South African BPO providers align on strategy, compliance, and delivery - before a single agent takes a call.
CX Advisor roles are invitation-only. Qualified professionals can express interest for review.
You are the strategic bridge between ambition and execution. CX Advisors help both sides of the partnership succeed by bringing expertise that neither buyers nor providers have in-house.
Help buyers define service models, KPIs, governance frameworks, and transition plans before outsourcing begins - reducing risk and accelerating time-to-value.
Guide UK businesses through shortlisting, RFP evaluation, site visits, and commercial negotiation with South African BPO providers.
Design omnichannel strategies, customer journey maps, and quality frameworks that align outsourced operations with the buyer's brand promise.
Advise on GDPR, POPIA, PCI-DSS, and industry-specific regulations to ensure outsourcing arrangements meet every compliance requirement from day one.
Oversee knowledge transfer, agent training, technology integration, and stakeholder communication throughout the outsourcing transition.
Provide ongoing advisory on operational efficiency, service level management, and continuous improvement to maximise outsourcing ROI.
We welcome experienced CX professionals across four practice models. What matters most is depth of expertise and commitment to client outcomes.
Solo practitioners with deep CX expertise, typically 10+ years in customer operations, outsourcing, or contact centre management.
Small, specialist firms offering end-to-end CX advisory with multi-disciplinary teams covering strategy, operations, and technology.
Experienced CX executives available on a part-time or interim basis, ideal for businesses needing senior-level guidance without full-time commitment.
Larger practices with sector-specific expertise and the capacity to support complex, multi-site outsourcing programmes.
The CX advisory landscape is fragmented. We bring structure, visibility, and qualified demand to experienced practitioners who want to do meaningful work in the BPO outsourcing space.
Express InterestContact us to be considered for the advisory programme.
Approved candidates receive a unique registration link from our admin team.
Build a comprehensive advisory profile covering expertise, verticals, and commercial terms.
Once approved, appear in the CX Advisor Directory and receive matched engagements.
CX Advisor positions are invitation-only, but we actively welcome expressions of interest from experienced professionals. Share your background and we will be in touch.
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